We have a great deal of confidence in all our handbags and ensure100% authenticity, so we believe you will be happy with your order! BUT should the item not be everything you’ve hoped for 🙁 , we do have a Return Policy in place 🙂
Luxury Mavins guarantees that ALL items sold are 100% AUTHENTIC or we will issue you a FULL REFUND for any items proven to be un-authentic that are purchased through Luxury Mavins. (with proof of Non Authenticity)
If you’ve changed your mind or are having second thoughts on your purchase, we accept returns on HANDBAGS only (purchased at regular price). You must contact Luxury Mavins within 24 hours of receiving the item, notify our staff of the return via phone or e-mail, along with an order number once the item is received via shipping.
Shoes, accessories, jewelry, & sale or discounted merchandise are FINAL SALE.
In order to recieve a FULL REFUND on the HANDBAG you purchased, please ensure that you meet all the following requirements listed below:
Luxury Mavins MUST be notified within 24hrs of recieving the handbag. Notification is confirmed once a tracking number is provided.
- -Items must be received within 7 days of original delivery date.
- -All items that are purchased on sale or at a discounted rate are considered a FINAL SALE with no exceptions, including handbags.
- -All tags MUST be attached, intact, and untampered with. *Please view sample photo below
- -We do not refund Express or International shipping costs, duties and taxes on original or return shipping.
- -Shipping costs for sending item/s back to Luxury Mavins is the sole responsibility of the buyer.
- -When shipping the item/s back to Luxury Mavins proof of signature is required.
- -Package sent back to Luxury Mavins MUST be insured.
- -Return items must be shipped to: Luxury Mavins 709-4974 Kingsway, Burnaby, B.C. Canada V5H 4M9
Please take care of packing/protecting the item/s you are returning. Refund is not applicable if not in original condition and a refund will not be issued. In these rare circumstances, the package will then be shipped back to the buyer.
- -As agreed to when initiating any Lay-Buy purchase, there is a 20% layaway service fee for a cancellation or return of a Layaway item. It applies to cancellations prior to shipping as well as items returned after purchase.
- -As stated in Lay-Buy program, the layaway service fee is 20% of the price of the item.
- -All other Return policies apply to Layaway returns.
- -Layaway is completely free so long as the layaway is completed and not returned. Item Condition and Tags
Item must be in the same condition with no missing “extras” (dust bag, box, lock, etc.)
- -All eligible returns will be refunded to the buyer using the same form of payment which was originally used to make the purchase.
- -If you change Banks/Credit card info between the purchase and the return, it is your responsibility to contact your previous institution and advise that a refund will be sent to previous account.
- -Refund funds cannot be used toward another purchase. The refunded transaction needs to be completed per item.
- -Luxury Mavins will process refunds within 24 to 48 hours of receipt should you meet the approved criteria.
To help avoid you having to deal with returns, please take a moment to review both the description and photos of items you wish to purchase prior to checkout. Please note size and flaws in the listing of description and photos. As a re-seller of previously owned luxury goods, Luxury Mavins is upfront about any flaws to the item, but we request that you examine all item photos and details carefully using our zoom function prior to purchasing. Colors of our products may appear slightly different on screen due to monitor brightness.